Blog.

As a Salesforce Marketing consultant, you have been mandated to implement Marketing Cloud and need to do a demo for a workshop. To prepare this demo, you need to add data to your already created data extension.

Let’s look at the screenshot below: I am trying to add data to my data extension “DE TEST”.  When doing so, this error message appears, and the import fails:

“Error : Upload Error uploading, decompressing, or decrypting the file”

 

This error occurred because there was no FTP account created. You need to add a new FTP account and re-attempt the import.

Follow these steps to add a new FTP account:

1. Log into your account
2. Hover over your name in the top right corner and select Administration
3. Click on Accounts
4. Click on FTP User
5. Click on Create User
6. Enter a password
7. Save

Hoping this article will help you, see you soon with a new post!

Be happy!

Cornelia